Return Policy
We hope you are happy with your order and that your new piece of FIYAH jewellery is perfect for you. However, if you change your mind and decide it's not quite right, you can send it back to us within 90 days of your order date for either a refund or an exchange.
The Policy
90 Day Return Period
Our return & exchange policy lasts 90 days. If 90 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, all pieces must be returned in the same condition that you received it, new, unworn and in its original packaging.
We must be notified of any missing/damaged items within 14 days of delivery.
Exclusions:
- Rings that have been adjusted cannot be returned for a refund or exchange.
- Earrings: For hygiene reasons, we do not accept returns on earrings.
- Engraved jewellery cannot be returned and are non-refundable.
- Sale Items: Jewellery pieces purchased within a sale can only be refunded if we have been notified within 14 days of receiving the order. If outside of the 14 days, we unfortunately cannot refund the order.
- Gift cards and gift bags are none refundable.
Warranty
All of our jewellery comes with a 1 year warranty.
RETURN & EXCHANGE FAQS
How Do I Return My Order?
Returning your order is easy.
Simply contact us with your full name, email address and order number.
Note: If your name is different to that on the order, we will require a receipt or proof of purchase (e-mail receipt or despatch note).
Refunding Your Order
Any item returned back to us for a refund will always be refunded to the original payment method used when placing your order with us.
Credit or Debit Cards: Please allow 5-10 working days for your bank to credit your account.
PayPal: You will receive your refund directly into your PayPal account within 24 hours of you receiving your refund email from us.
Exchanging Your Order
Exchanges are free!
If you would like to exchange what you've bought for another piece, you can do so providing it's within 90 days of purchase.
Simply contact us via email, phone or live chat with your order number and the piece you would like to exchange for. We will then provide you with a free returns label to send your original order back to us.
If the new piece of jewellery is more expensive, we will contact you once we recieve your original order back for the additional payment differenece before we send out your new piece.
If the new piece of jeweller
Sales & Promotions
As we all know, all sales and promotions have a start and end date.
Unfortunately, if you have purchased a full price piece that has then gone into a sale or you have missed a promotion, we cannot refund the difference.
To stay up to date with our sales, promotions and secret offers, sign up to our newsletter in the footer below.
Need help?
Have you got an additional question about delivery or anything FIYAH?
We are here for you Monday - Friday 8:30am - 5:30pm (GMT) via email, phone and live chat.
Email: support@fiyah.com
Phone: +44 161 703 5606
Alternatively, use the contact form below.